Aura Lanterns will endeavour to ensure all orders are packaged correctly and sent efficiently.
If a mistake is made on our behalf, please notify us within 7 working days of receiving your order.
Aura Lanterns will only accept returns when we are at fault.
We recommend that you check your order confirmation sent to you via email to make sure your order is correct.
The decision on returns for all other orders remains at the discretion of Aura Lanterns.